Support

BGL Corporate Solutions have offered clients over many years one level of support for each of our products. In addition, we have recently introduced Service Level Agreements which give clients the ability to choose from 3 levels of support depending on the nature of their business.

BGL has tertiary-qualified support staff, who are professionally trained to deliver efficient and reliable client support. Service delivery is managed by the Support Manager, Support Team Leaders and the Client Relations Manager.

 

The following levels of support available to all BGL clients:

Level 1

  • 15 minute response time to support calls and/or support emails during BGL business hours
  • After hours web based support call logging facilities available through BGL Client Support Centre for next business day response
  • Remote Access Login for calls using logmein123.com or BGL client Remote Access procedures
  • Unlimited support incidents per 12 month contract
  • 4 x Priority Registrations to the CAS or Simple Fund Update Seminars held in March and August each year
  • 4 x $50 Training Vouchers that can be used for CAS or Simple Fund Hands on Training courses
  • Full access to beta release software and usability studies

Level 2

  • 60 minute response time to support calls and/or support emails during BGL business hours
  • After hours web based support call logging facilities available through BGL Client Support Centre for next business day response
  • Remote Access Login for calls using logmein123.com or BGL client Remote Access procedures
  • Unlimited support incidents per 12 month contract
  • 2 x Priority Registrations to the CAS or Simple Fund Update Seminars held in March and August each year
  • 2 x $50 Training Vouchers that can be used for CAS or Simple Fund Hands on Training courses
  • Full access to beta release software and usability studies

Level 3

  • Standard telephone and email support during BGL business hours. BGL will endeavor to provide a 2 hour response to all support calls.
  • After hours web based support call logging facilities available through BGL Client Support Centre for next business day response
  • Unlimited support incidents per 12 month contract
  • Full access to beta release software and usability studies

 

Click here to view our Service Level Agreement.

For further information on BGL's Service Level Agreements, please contact our Sales and Marketing Team on 1300 654 401 or at info@bglcorp.com.au.